The Power of a Smile: Why Politeness Matters in Restaurants

The Art of Smiling

In the charming town of Gujan-Mestras, France, a restaurant proudly displays this inscription: “Thanks for smiling. We can’t choose the face we have, but we can choose the face we show.” This message, though slightly passive-aggressive, rings true and highlights the importance of politeness in the hospitality industry. A simple smile can transform the dining experience, creating a warm and welcoming atmosphere for both guests and staff.

The Daily Grind of Restaurant Staff

Working in a restaurant demands a high level of energy and dedication. Employees often find themselves rushing back and forth, attending to customers’ needs, taking orders, serving food, and ensuring the establishment remains clean and presentable.

The fast-paced environment requires efficient multitasking and constant movement, which can be physically and mentally exhausting. Despite these challenges, a courteous smile from a customer can make a significant difference, boosting the morale of the hardworking staff.

Politeness Matters

Politeness and courtesy go a long way in fostering a positive dining environment. When customers are kind and understanding, it encourages staff to deliver exceptional service. A simple smile or a friendly word from a guest can brighten a staff member’s day, motivating them to go the extra mile. Politeness cultivates mutual respect, making the dining experience enjoyable for both customers and employees.

By choosing to show a friendly face and extending courteous behaviour, we can contribute to a more pleasant and harmonious dining experience. 

#SmileMore #RestaurantEtiquette #PolitenessMatters #HappyStaffHappyCustomers #DiningWithGrace